Customer Testimonials

I bought a car there, and later traded it in to get something different at another dealership. I submitted my paperwork at this dealership to get my GAP insurance refund, and I went back three times with nothing to show for it until I finally had to ask them for the phone number to call the GAP company myself. To my surprise, the check had already been sent, and this dealership had asked the company to send it to them instead of me. They are scammers. I’ve left about five messages and they never, ever call back. I do ... Read More

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Google - Nov 13, 2026

I bought a car there, and later traded it in to get something different at another dealership. I submitted my paperwork at this dealership to get my GAP insurance refund, and I went back three times with nothing to show for it until I finally had to ask them for the phone number to call the GAP company myself. To my surprise, the check had already been sent, and this dealership had asked the company to send it to them instead of me. They are scammers. I’ve left about five messages and they never, ever call back. I do not recommend them at all.

I bought my car here in 2018, and have serviced it here since. Past few years I’ve been working with Robert - and it’s been a pleasure! Im not easy to work with when it comes to my baby but he knows that and I appreciate it!

Jordan & Chase are great to work with. Both were very responsive with great communication.

What a showroom. Chrysler minivan, and rams that have electrical issues that kill your battery several timea a year. According to google Ram truck batteries frequently die due to a combination of electrical glitches, parasitic draws, and heavy factory accessory loads. Known problem for the past 6 years, but no fix. They replaced the battery once, then the cost is on you.

Hector was very helpful with finding a reliable car for me within my budget and I appreciate everything that he did to get me a car that was feasible and right fit for me. I really love 🥰 my car and he did a great job in helping me.

Mark and Josh (manager) in sales, Drew in finance, and Frank in service made buying our Jeep a great experience. The transaction went smoothly and we plan to maintain a long term relationship with the dealership.

My service advisor was knowledgeable and communicated well. The one disappointment I had would be with the actual service department that did not top off the IC coolant after service. This led to the truck – notifying me that the IC coolant level was low. Unfortunately, this was the second time in a row that this happened. Suggestion would be to measure the actual fluid level with some type of device so you do not do that again or to other customers.

Swindlers. Rico is a good salesman, honest & patient, but still a salesman. Took over a month to give me information on the $500 KARR security system, that I didn't want or need but that's one of the padded features they add to get more money. Communication sucked and took a long time to pay off my trade. Next car I buy will not be from an Arizona dealership.

Go see Luigi best sales man ever

Both of the service advisors, Robert and Jordan were fabulous at handling the servicing of my Dodge ProMaster. They were very efficient at getting back to me and made sure I had a ride and was well taken care of at the facility. I really appreciate their help. I highly recommend this dealership because you can depend on them for great service and friendly attitude.

Great overall experience my service representative was thorough and got me in and out of their very quick! Could not be happier with the experience

I went in for a simple headlight adjustment. They were too high and I needed them lower. When I got my truck back and turned it on to leave, the check engine light appeared. It didn’t have it before I handed it off to them and coincidentally it was on now. Stephanie did her best to help me with the code it was reading but I didn’t really have more time to go over everything since I was on a time crunch. Tonight I got to see the headlights in action and they look uneven. I am not ... Read More

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Google - Oct 30, 2026

I went in for a simple headlight adjustment. They were too high and I needed them lower. When I got my truck back and turned it on to leave, the check engine light appeared. It didn’t have it before I handed it off to them and coincidentally it was on now. Stephanie did her best to help me with the code it was reading but I didn’t really have more time to go over everything since I was on a time crunch. Tonight I got to see the headlights in action and they look uneven. I am not happy with their work. If you look closely the left looks higher than the right. I set an appointment for 7:15am and was quoted 1hr to get this done. It turns out I had to drop the car off and leave it with them. What was the appointment for? Lol It didn’t make much sense to me.

My used car buying experience was excellent. I did a lot of communication online. My sales associate, Hector was fantastic. He was very professional and helpful. He always answered my text messages promptly. Ask for him if you’re purchasing a used car. He knows his stuff!

I have brought my Jeep Rubicon 4xE to this location several times for maintenance and service recalls. I originally had my initial 12V battery replaced in Show low Az due to battery failure and thus covered in my warranty. Now I have another battery failure in less than two years and this dealership states I’m basically screwed because I already had one battery covered under warranty even though Horne Dodge Ram Jeep in Show low states “it should be covered”. How are two different Jeep dealerships saying two completely different things?!?!? Robert the service rep refuses to let me ... Read More

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Google - Oct 27, 2026

I have brought my Jeep Rubicon 4xE to this location several times for maintenance and service recalls. I originally had my initial 12V battery replaced in Show low Az due to battery failure and thus covered in my warranty. Now I have another battery failure in less than two years and this dealership states I’m basically screwed because I already had one battery covered under warranty even though Horne Dodge Ram Jeep in Show low states “it should be covered”. How are two different Jeep dealerships saying two completely different things?!?!? Robert the service rep refuses to let me speak to a manager regarding this issue and quite frankly is pretty rude stating “ I don’t know how else to explain this to you?” This guy needs an attitude adjustment. I ask for the battery test strip as evidence and Robert states they don’t usually print one. Apparently we are to just trust anyone and everything they say without question. Upon my request they sent one, but failed to adequately charge my battery to depict an accurate “battery failure”. If your in the vicinity of the Scottsdale/Phoenix area, I would recommend going to a different location for more professional and respectful service.

Awesome place. My power steering went out on my truck and Vinny got me into a new truck shortly after I came in. He was also very considerate to me and my concerns in the rear differential and transmission fluids but talking to the manager and getting the fluid exchange included. That meant a lot since he understood this truck is ment to last a very long time for I. Also Josh in financing was amazing and was very vivid with how the whole processed worked and put a lot of my nerves at rest.

I appreciate Chapman & Ivan Quinonez for getting me into a vehicle not once but 3 times!!!! They truly do care an go above and beyond for their customers. My family of 8 are now back on the road! Thank you again!

Hector Garcia was awesome. He was very patient with us with the two week process

I went to Courtesy Auto, ram dealer in Avondale.. they were both playing games low-lying my trade in and the calling me once I left matching what I was asking them. Chapman gave me a walk out the door price over the phone no questions asked. They lowballed me at first and then gave me a fair price when I brought it up immediately. I HIGHLY recommend you get your next vehicle here.

5 star ....Robert did an excellent job. Scheduling, parts, and communications with client were outstanding. Also. A shout out to the mechanic. The work was complete and truck returned very clean

Car towed to dealership and a thorough assessment was done replacing batteries and addressing open recalls. Marvin was very helpful throughout the process.

Jordan in your service dept. Was very thorough with his communication and prompt on his timing.

Robert Burgos is one of the best Service Advisors I have had the opportunity to work with. Excellent communication and execution!

Brought my car to the dealer for the first time. I did find it unusual vs other dealers that there’s no one meeting cars that pull up to check you in, or notify your service advisor has arrived.? Parked in the service pull up and went inside to talk to my advisor. Received excellent service from Stephanie. Arranged for a battery replacement and two key remote battery replacements under warranty. In addition, she was fine with waiting for me to purchase a Prepaid oil change package on mopars website and redeem for that days service, saving me money. Shuttle ... Read More

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Google - Oct 8, 2026

Brought my car to the dealer for the first time. I did find it unusual vs other dealers that there’s no one meeting cars that pull up to check you in, or notify your service advisor has arrived.? Parked in the service pull up and went inside to talk to my advisor. Received excellent service from Stephanie. Arranged for a battery replacement and two key remote battery replacements under warranty. In addition, she was fine with waiting for me to purchase a Prepaid oil change package on mopars website and redeem for that days service, saving me money. Shuttle service dropped me off up the road and picked me up no problem. Driver was very polite, courteous and professional. They don’t automatically wash your car unless you request it, but it’s not touch free, so I passed when I asked about it. Overall an excellent experience and was very grateful I didn’t have to leave my car for days like Airpark dodge told me off Frank Lloyd wright. I called Airpark dodge first because they are closer to me. The service advisor at Airpark sounded super stressed and overwhelmed, and said they had 400 cars to service and only 8 service techs. I had them immediately cancel my online appointment at Airpark dodge. Chapman dodge fortunately came through for me!!

Hector was absolutely amazing. I was buying a new car and he was super kind, helpful and really on top of things. He will take care of you!!! Thank you Hector, you’re my go-to!!

I did an online inquiry for a ram rebel and gentleman named Rudy England. Was able to work out an out the door price Very quickly, the whole process was a no haggle awesome process in and out. Rudy was great highly recommend.

I cannot say enough about my service advisor Robert B. He goes above and beyond to make me happy and make sure all my car needs are met. Thank you to all at Chapman. You are all a class act.

Great experience. I am a OTR hotshot owner operator. My truck experienced issues on a Friday and this is the only dealer of the 5 I called that took the time help me with my emergency. Robert Burgos made no guarantees that they could do anything until Monday but did run a check to at least Identify the problem so that if parts were needed they would have them ordered immediately. What they found ended up being a simple fix. They fit me in and had me back on the road same day saving me thousands on weekend expenses and missed ... Read More

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Google - Oct 4, 2026

Great experience. I am a OTR hotshot owner operator. My truck experienced issues on a Friday and this is the only dealer of the 5 I called that took the time help me with my emergency. Robert Burgos made no guarantees that they could do anything until Monday but did run a check to at least Identify the problem so that if parts were needed they would have them ordered immediately. What they found ended up being a simple fix. They fit me in and had me back on the road same day saving me thousands on weekend expenses and missed opportunities. Robert was the best service writer I have ever dealt with. Great guy.

We had a great experience with Mark. 10/10 would recommend working with him!

Everyone at Chapman are amazing. Especially J.w he went above and beyond to help me get my beautiful Ram Rebel. I highly recommend going there if you're in market for new or used vehicle. Talk with Mr. J.W. hes the best!!!

We did not end up buying a truck( color)÷ that day but our salesman was terrific .he took us for a test drive and answered alot of our questions

I found a specific Ram pickup on Cargurus website at Chapman CDJR in Scottsdale, AZ. I arrived to the dealership and immediately was greeted by my salesman. He knew exactly which Ram I was shopping for and showed it to me. After a pleasant test drive, we returned to the dealership and started the buying process. After three go arounds, we came to an agreement on the price. The entire ordeal from beginning to end was the most efficient, pleasurable experience I have ever had with regards to a vehicle purchase.

Wyatt & Hector took care of everything flawlessly & made the car purchasing experience quick and to the point. I was extremely happy with my experience and the vehicle I walked off the lot with.

Service was exceptional.

(Translated by Google) Excellent service (Original) Excelente servicio

I recently bought my Jeep Wrangler Willys from Chapman & just brought her in for my first service. The whole experience couldn’t have been more pleasant or professional if the Team really tried! Zachry Schroeder was most cordial & kind from the get go & made sure I understood every step of the process. Selecting which additional services I wanted was a breeze & Zachry was always available to explain their need or impact. With service like this, I’m not going anywhere else!

My service provider (Leanna) is always so great to work with. She's friendly and customer-oriented. It always makes the experience go so much smoother!

had my truck serviced when then multiple times never had an issue till this time, got my oil done about 2 weeks ago and i noticed today that the oil filter wasn’t on right and was leaking oil all under the truck, lost about 1/2 quart of oil and did a trip to LA and noticed it today in the morning….

Hector Garcia was extremely knowledgeable and pleasant to work with. He went out of his way to help and make sure we were comfortable. We will definitely refer Chapman 👍

They don’t tell you if you have to have ur car on your insurance so you can drive it off the lot before the weekend. I brought a car and now I could not leave with it because even thow I have insurance it was not good for them until the bank name is on it

This was a good and easy buy out

They were quick to blow up my email, call me, and text me about the sale but once that sale is made they completely ghost you. All I wanted was a Bill of Sale so I can get my registration in a new state since i moved. Something so easy and should just be in my file. But instead my phone calls kept getting hung up on, emails ignored, and texts unread. The employee on the “Chat” option on the website told me “Just come in.” I told him from the start my situation. It’s honestly so unprofessional the ... Read More

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Google - Sep 25, 2026

They were quick to blow up my email, call me, and text me about the sale but once that sale is made they completely ghost you. All I wanted was a Bill of Sale so I can get my registration in a new state since i moved. Something so easy and should just be in my file. But instead my phone calls kept getting hung up on, emails ignored, and texts unread. The employee on the “Chat” option on the website told me “Just come in.” I told him from the start my situation. It’s honestly so unprofessional the lack of customer service this establishment has.

Tim made my car process simple as can be! Quick no bs very straightforward. Would definitely work with these guys again! Super pleased!

Your guys AI slop ads made me hate your company and leave this review, tell your marketing team to get more creative

I was in the process of purchasing a 2025 dodge Durango rt from them. I was working out with a manager (over the course of a few days-week the logistics of it because I had some requests) than when we finally got all the answers to what I needed answers to to proceed, they said sorry we can’t honor the deal anymore it’s more expensive now. I wouldn’t recommend going here. Avoid

I went to Chapman Auto Group on 9/3/26 and got a 2018 f150 lariat. Used my 2017 f150 as trade. It had 178000 miles. It never gave me any problems. Changed oil myself. Now I have regret! This Lariat 3.5 has a 10r80 transmission. 10 speed. Going from 4th gear to 5th the shift is delayed and then when it goes into 5th gear, the rpms is up and it jerks! The same process happens when it shifts from 7th to 8th gear. I'm going to be walking by the freeway one day. I texted messaged the salesman Mr. Wiley for this problem and was ... Read More

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Google - Sep 20, 2026

I went to Chapman Auto Group on 9/3/26 and got a 2018 f150 lariat. Used my 2017 f150 as trade. It had 178000 miles. It never gave me any problems. Changed oil myself. Now I have regret! This Lariat 3.5 has a 10r80 transmission. 10 speed. Going from 4th gear to 5th the shift is delayed and then when it goes into 5th gear, the rpms is up and it jerks! The same process happens when it shifts from 7th to 8th gear. I'm going to be walking by the freeway one day. I texted messaged the salesman Mr. Wiley for this problem and was ignored. So, I had to drive back to Scottsdale Auto Group to get their attention. I don't live in the Phoenix area. It takes me 3 hours to get to the dealership. I arrived there and went to financing department for copies of the documents I signed. I informed the finance person the problem with the transmission and he informed me of the 2 year/24000 mile warranty coverage. I felt relieved that it would be fixed! He got the boss of the mechanics and I gave him the keys so he could test drive it. He came back and said there's nothing wrong with it shifting. I told him that I can drive him and show him the problem. He said he stood on his assessment and that was that. They don't want to honor that warranty because it would cost them money. I signed the contract in my own good faith towards the dealership. I was impressed by the size of the company and the inventory. Well, it don't work the other way around! Once I signed off on the documents, it was over. The warranty was $4236 included in the contract. The contract wasn't on paper, it was on a computer tablet. Signed by computer pen on first signature and the rest I just tap. The finance person said it would be sent to me on my phone..never got them. I got 2 trucks from Bell Ford, a car from Midway Chevrolet and a truck from Earnhardt in Chandler. No problems. I suppose I was due for one. I'm putting my experience here, so others can read it and be careful. Thank you.

Fast great service

Best experience I’ve had buying a vehicle. I worked with Dante and he was absolutely amazing. No games played and they worked with me on everything I requested. Even my trade in value.

Great experience with buying the truck. Anthony was a great sales person. Update: Some how the deal the Sales manager made me sign completely fell apart when I came to pick up the truck. Then they tried to sell me a brand new truck at double the month we had already agreed on. Some bait and switch tactics here.

Awesome experience Hector was the best very nice very thoughtful he was very helpful and I would recommend him to anyone so if are looking for a new or used Doge, Jeep or Chrysler any vehicle you want go see Hector at Chapman Dodge of Scottsdale they Rock….. Nikki Matthews

Can’t say enough about Chapman Scottsdale auto And you can’t go wrong with Chance Cooley service advisor now I know why he has Master in his ID at work

We had the opportunity to work with Eddie at Chapman Dodge and he made the process as seamless & painless as possible. We reached out to him to make a purchase on a 2026 Dodge Ram on Thursday, by Saturday the paperwork and truck were ready to go, in and out of the dealership within an hour. Best dealership experience by far!

Eddie Duarte was great to work with! Very happy with my purchase.

This facility has a horrible service department. They took two months to get the recall part in. They made me give them the vin # every time I called because they said they can’t create a profile without an appt but refused to schedule and appt until the part was in. I eventually got someone with some common sense who finally created a profile for me in their system (which actually could be done!)- sadly I didn’t get her name. Then things finally started moving forward. Jim called and said it was in, then when I went to ... Read More

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Google - Sep 11, 2026

This facility has a horrible service department. They took two months to get the recall part in. They made me give them the vin # every time I called because they said they can’t create a profile without an appt but refused to schedule and appt until the part was in. I eventually got someone with some common sense who finally created a profile for me in their system (which actually could be done!)- sadly I didn’t get her name. Then things finally started moving forward. Jim called and said it was in, then when I went to schedule they said it was not in but would be in a few days. I think they gave the part to someone else. Eventually I got a scheduled appt. They promised it would be done same day. It was 2 days later - even with an appt. They told me they would schedule a ride to pick me up at 7:30am to pick up. No response to my texts until 30 min after the ride was suppose to arrive. Leann in the service department claimed the ride wouldn’t go through- but she still never updated me that it would be late. Late to work, had to find a way to get to and from work for several days. At least they did give me a ride to the dealership - even though it made me late to work. They also wouldn’t provide my warranty info- she told me I had to go to finance even though she was literally reading it to me right off her computer. I’m going to try another dealership next time. Anyone have a good experience at a different Chrysler dealership in the Mesa/ Chandler area? Scottsdale is not it. Edit to add- they also put a new part/dial for my AC- it did not work any better than the old one. Why did they replace it if it was the same as the old one? Because it’s under warranty and they can just charge Chrysler for it. The service guy literally sat in my van and said the dial works perfectly fine even though it doesn’t click into some of the numbers. Then why did they replace it!?!? They also left it filthy on the inside. My van was perfectly clean. Edit in response to Mr Gammage- no one at your facility EVER mentioned once that it was an in-person process. And with today’s technology- that doesn’t sound right. Do better.

Daunte Hamblin was fantastic to work with from start to finish. He helped me purchase a new vehicle and was professional, responsive, and genuinely went above and beyond to make sure I was taken care of—including personally delivering the vehicle to my house. The entire team at Chapman Dodge was great to work with and made the process smooth and easy. I couldn’t be happier with the experience. If you’re shopping at Chapman Dodge, ask for Daunte.

I had a great time working with James Duet in Fleet Management! The process was extremely simple and quick, especially given that I was trading in 3 vehicles. Would highly recommend James and Chapman for any new vehicle needs for you or your company!

Leanna was great! Went in for oil change and they found another issue. Got me scheduled quickly to have that repair done. It is rare to find great customer service these days. When you do, you keep going back.

I scheduled a same day appointment for a battery issue in my wrangler. Stephanie Deem and the Chapman team went ABOVE AND BEYOND to help ensure I got the warranty for both the main and auxiliary batteries since they were declining within 2 years of being purchased from a separate dealership. I was so impressed by Stephanie and the customer service, I will deff be back to work with this group in the future. Super grateful I found this team and happy my jeep has some new docs to keep her running steady for as long as possible. <3

Eddie was outstanding from beginning to finish-easy and painless on my new X6 2024

Wants to charge a diagnostic fee for a vehicle that has recall after recall for its 4xe battery.

Service is terrible. I brought my car in before and after seven days, they still haven’t looked at it. Nobody would return my phone calls. I thought I’d give him a second chance today, but nobody bother to answer the phone. I called Service, Accounting, the reception. Desquin ran 10 times at each location and again no answer. Obviously, if they’re too busy to answer the phone, then they’re definitely too busy to service my car.

Do not use this dealership. Service is not a joke, it’s awful. We’ve had our Jeep serviced there for a couple years, and after our last service the rear end failed due to not having a fill plug. This only happens when the rear end fluid is checked and the plug not replaced. Then the service tech, Marvin Bolaros, had the nerve to suggest that could have happened anywhere despite seeing our service records with the dealer. They own this, but won’t own up. To be called a liar by the service tech? Really? Go anywhere else. ... Read More

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Google - Aug 26, 2026

Do not use this dealership. Service is not a joke, it’s awful. We’ve had our Jeep serviced there for a couple years, and after our last service the rear end failed due to not having a fill plug. This only happens when the rear end fluid is checked and the plug not replaced. Then the service tech, Marvin Bolaros, had the nerve to suggest that could have happened anywhere despite seeing our service records with the dealer. They own this, but won’t own up. To be called a liar by the service tech? Really? Go anywhere else. I’d give them negative stars for being belligerent and liars.

Absolute horrible experience. Went in looking for a new car with cash in hand. I knew my price and what I wanted to pay. Got a sales man who showed us one vehicle we were looking at online. When we went to test drive the vehicle he put a porter with us so “he could help another client”. When we got back he had another vehicle pulled up front. Not the color we wanted but claimed it was a used model with only a certain amount of miles and under our budget. When we opened the door we got smacked ... Read More

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Google - Aug 26, 2026

Absolute horrible experience. Went in looking for a new car with cash in hand. I knew my price and what I wanted to pay. Got a sales man who showed us one vehicle we were looking at online. When we went to test drive the vehicle he put a porter with us so “he could help another client”. When we got back he had another vehicle pulled up front. Not the color we wanted but claimed it was a used model with only a certain amount of miles and under our budget. When we opened the door we got smacked in the face with the horrible odor of cigarettes. Mind you we had our 2 children with us, so obviously we aren’t smokers and we don’t want a vehicle that absolutely stinks like smoke. When we told them our price we wanted to pay cash out right. They told us good luck finding that, then proceeded to text my fiancés number with vehicles we weren’t looking at along with continuing to harass us via text after we told him we would take our business elsewhere. The next day we went to another dealership and got exactly what we wanted for the price I wanted to pay. Stay away from this place. Horrible customer service.

Very disappointed with my experience with Champán Dodge and Marvin. I had my alignment done there only about 5 months ago, and it has already failed. I’m also being told that the brake lines need to be bled again, even though that service was performed by them as well. I barely drive this vehicle and mostly use it for short trips nearby, so it’s extremely frustrating that both services they performed are having issues around the same time. It makes me question the quality of the work that was done in the first place. Honestly, I wish I ... Read More

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Google - Aug 25, 2026

Very disappointed with my experience with Champán Dodge and Marvin. I had my alignment done there only about 5 months ago, and it has already failed. I’m also being told that the brake lines need to be bled again, even though that service was performed by them as well. I barely drive this vehicle and mostly use it for short trips nearby, so it’s extremely frustrating that both services they performed are having issues around the same time. It makes me question the quality of the work that was done in the first place. Honestly, I wish I had read all the bad reviews about Marvin and the other people that are employed here before bringing it in he automatically assumed and didn’t even want to diagnose my vehicle when I brought it in cause apparently it was chipped I brought to another dealer and they worked on it and figured out the issue. I would have thought twice if I checked before hand Customers shouldn’t have to pay for repairs and then be dealing with the same issues just months later. I expected much better from a dealership. Everyone stay away take the extra time to drive to another dodge location

My 2025 Chrysler Pacifica Hybrid sat at Chapman Chrysler Jeep for 4 days without inspection, despite dangerous reports of a fuel leak smell, excessive heat near the batteries, an ABS brake issue, and an intermittent check engine light. After receiving no updates, I retrieved my van myself, finding it lost in their lot because they had no record of me in their system. Robert the service advisor did not present himself during retrieval of the 2nd key fob they'd lost. I am now driving a possible bomb so I can earn money to pay for this financed van. I've sent ... Read More

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Google - Aug 20, 2026

My 2025 Chrysler Pacifica Hybrid sat at Chapman Chrysler Jeep for 4 days without inspection, despite dangerous reports of a fuel leak smell, excessive heat near the batteries, an ABS brake issue, and an intermittent check engine light. After receiving no updates, I retrieved my van myself, finding it lost in their lot because they had no record of me in their system. Robert the service advisor did not present himself during retrieval of the 2nd key fob they'd lost. I am now driving a possible bomb so I can earn money to pay for this financed van. I've sent a letter to the Chrysler corporation and am currently informing the Arizona Attorney General. This obvious lack of service goes beyond mere incompetence.

This place is a complete joke. Do not go here

Absolutely WORST service I have never received - Kenneth McGrath the director of device has my vehicle for 4 days and LOST my tire. I have photo proof and the dealership has claimed they don’t have picture of me leaving - only photos of me entering with all BLACK rims, suddenly, I leave without verifying my back tire (not rhe one getting fixed that was front driver) was on / bc why would I check a. Tore that has not been replaced ? Turns out - they put on the wrong tire and WRONG RIM MEASUREMENT. And they claim they did not. ... Read More

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Google - Aug 19, 2026

Absolutely WORST service I have never received - Kenneth McGrath the director of device has my vehicle for 4 days and LOST my tire. I have photo proof and the dealership has claimed they don’t have picture of me leaving - only photos of me entering with all BLACK rims, suddenly, I leave without verifying my back tire (not rhe one getting fixed that was front driver) was on / bc why would I check a. Tore that has not been replaced ? Turns out - they put on the wrong tire and WRONG RIM MEASUREMENT. And they claim they did not. My car was picked up from keep at 2pm and dropped off at a body shop the next day (caliber Scottsdale) and they have INCOMING photos of my SILVER rim. They proceeded to tell me it wall Calibar - which it was not and they were wonderful and helpful - and told me I was not getting a tire. It seems to me that my tire went missing in 24 hours, I have photos, and time stamps, but KENNETH AND MARVIN think I had nothing to do with this. I have purchased 2 cars, and only ever received work from them so PLEASE, do yourself a favor and do not purchase anything from them and if you need proof, I’ll be providing all images and time stamps.

Caveat emptor. Ordered a new car from these guys and while the initial experience was fine, the slipped an alarm system by me in the signing process. There were about 30 things to sign and nobody ever explained they were selling me third party security or what it cost or ANYTHING like that. I brought this to their attention and offered them the opportunity to resolve this oversight but they chose to shut the door on me. Won't be going back to this place for any service should I ever need it. I'll be avoiding all Chapman branded dealerships ... Read More

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Google - Aug 16, 2026

Caveat emptor. Ordered a new car from these guys and while the initial experience was fine, the slipped an alarm system by me in the signing process. There were about 30 things to sign and nobody ever explained they were selling me third party security or what it cost or ANYTHING like that. I brought this to their attention and offered them the opportunity to resolve this oversight but they chose to shut the door on me. Won't be going back to this place for any service should I ever need it. I'll be avoiding all Chapman branded dealerships in the future. Really put a bad taste in my mouth about the whole process which was pretty much flawless until that point. This was a self-own, no reason for it at all, easy problem to solve, but it was too big an ask. Be VERY careful for addons you never asked for if you make the unfortunate decision to shop here.

Never coming here again

Tattered flag. Have some respect for the flag!

Broke down at the airport in 115 degrees 2 days after 33 days at Chapman Service. Chapman service dept was unable to duplicate my concerns of loss of motive power. When I asked that they do a test drive with me upon pickup manager Ken Gammage and advisor Rob Burgos refused my offer. 30 miles later the vehicle died. After receiving a survey about my experiences, it became clear that it was not a public review so I figured I would leave one so you can be a judge for yourself whether they are reputable or not.

Bad customer service don’t waste your time here

I called these guys on Wednesday and Thursday to get an estimate on a motor mount job and both times I didn’t get a call back…. Seems like the very very basic to get a quote on price so I can come in and spend money I don’t want to….

I don’t know where to start with this, but I will say that I never will purchase another vehicle from Chapman Dodge Jeep Andrew, in sales was less than professional. I reached out to the General manager who never even called me back. He was even less professional than Andrew very disappointed with the service and the respect that I get for buying a vehicle at Chapman Jeep Dodge. Just trying to get the formats that I paid for instead I got called names and Threatened physically really ruined my experience of buying a new Rubicon. Thanks for that. ... Read More

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Google - Jul 14, 2026

I don’t know where to start with this, but I will say that I never will purchase another vehicle from Chapman Dodge Jeep Andrew, in sales was less than professional. I reached out to the General manager who never even called me back. He was even less professional than Andrew very disappointed with the service and the respect that I get for buying a vehicle at Chapman Jeep Dodge. Just trying to get the formats that I paid for instead I got called names and Threatened physically really ruined my experience of buying a new Rubicon. Thanks for that. If that was my business, I don’t even know if I would let those guys wash cars I definitely would not let them deal with customers. After reading this before you make a purchase there, save yourself a Bad experience and shop somewhere else I wish I would have

I took my Jeep Gladiator in for an oil change and to have them look at the drivers side steep that was not coming down. I was told there would be.a diagnostic charge however if we opted to repair with them it would be waived. They knew, without telling me, that they do not carry this particular part and that it would have to be ordered from a third party. If I would have known this, I would have taken the jeep to a place that has worked on it in the past. They called to tell me, what ... Read More

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Google - Jul 4, 2026

I took my Jeep Gladiator in for an oil change and to have them look at the drivers side steep that was not coming down. I was told there would be.a diagnostic charge however if we opted to repair with them it would be waived. They knew, without telling me, that they do not carry this particular part and that it would have to be ordered from a third party. If I would have known this, I would have taken the jeep to a place that has worked on it in the past. They called to tell me, what they should have in the beginning, that they don't' keep this particular part, it would have to be ordered and the cost $3300. I called my jeep place and I received a much lower quote.of 2800. I then tried to get to a manager which took until the next day to tell them I got a much lower quote and I should have been informed from the start that they did not carry the parts. I asked kindly if they would waive the diagnostic charge being they were so much higher and did not stock the part. He admitted they quit making the part and still would not refund the diagnostic charge. We will never ever do business with Chapman again!

This dealership and its General Manager do not know how to keep their word in doing business. I know I can sit and post words but I would rather let their words do the talking.

Confirms every shady thing you've ever thought about a service center

Do not purchase from here if you ever want to get assistance on anything after purchase. I have been trying for MONTHS to get information about my extended warranty I paid them for. No one answers, no one calls back, I drove all the way down here and no one can help unless I want to buy a new car. My car immediately had issues after purchase, no callbacks, no acknowledgment, nothing, ever. Go ANYWHERE else.

This is, without a doubt, the worst service department I have ever dealt with from the advisors to the mechanics, every aspect of this experience was disappointing and something desperately needs to change. I purchased my vehicle in 2024 and, unfortunately, made the mistake of buying a maintenance package with it, which locked me into using their service department. The moment my oil changes ran out, I walked away and never looked back until recently. I had an issue with my compressor on a vehicle I've owned for only two years. Assuming it would be covered under warranty, I brought ... Read More

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Google - Jun 16, 2026

This is, without a doubt, the worst service department I have ever dealt with from the advisors to the mechanics, every aspect of this experience was disappointing and something desperately needs to change. I purchased my vehicle in 2024 and, unfortunately, made the mistake of buying a maintenance package with it, which locked me into using their service department. The moment my oil changes ran out, I walked away and never looked back until recently. I had an issue with my compressor on a vehicle I've owned for only two years. Assuming it would be covered under warranty, I brought it in. I was initially told the diagnostic would only cost $100. That was a lie. They refused to release my vehicle until I paid $250 blindsiding an already financially stressed customer who just wanted their car fixed fairly. If you have ANY other option for purchasing or servicing a vehicle, take it. Go anywhere but here. This place is run by people who care about nothing but their bottom line, not their customers. Based on this experience alone, I will never set foot in a Chapman dealership again. At some point, this dealership forgot that the bare minimum is making customers feel like they haven't been taken advantage of. They couldn't even manage that.

Wasn’t sure why the poor rating on google compared to other dodge dealerships but one call and it became clear. It’s a car dealership in 2026 operating as if it’s 1995. “To get the best price we can do, you have to come into the dealership.” If you can’t get consumers the best price and financing before they come in, you’re going to keep losing customers. Save yourself the phone call and move on to the next dealership.

Went there for service and left my headphones. When I went back to retrieve them, my friend called and I noticed my headphones were on Bluetooth. They're thief's! I brought it up to the front desk and they ignored me. Stay away from them!

This dealership will put you through the wringer as far as shady sales tactics and arrogant unfriendly sales men. I already knew the car I wanted it was the 2018 Toyota Camry XSE in white stock# 26D058A with 107k miles it was a 4 cyl. They didnt even have the car ready for a test drive. The salesman literally said “we haven’t detailed it yet. The previous owners had kids so it’s messy just to warn you.” He wasn’t wrong it was disgusting. Food smeared on the seats, windows and the roof of the car. so I didn’... Read More

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Google - May 13, 2026

This dealership will put you through the wringer as far as shady sales tactics and arrogant unfriendly sales men. I already knew the car I wanted it was the 2018 Toyota Camry XSE in white stock# 26D058A with 107k miles it was a 4 cyl. They didnt even have the car ready for a test drive. The salesman literally said “we haven’t detailed it yet. The previous owners had kids so it’s messy just to warn you.” He wasn’t wrong it was disgusting. Food smeared on the seats, windows and the roof of the car. so I didn’t even get to test drive the car. I decided to sit down for tentative negotiations anyway and the salesman who said he would be “my guy” was no where to be found. Instead two completely different salesman sat down and double teamed me at the table. I never saw “my guy” again. I would see 6 different salesmen throughout my experience. The price history on CarGurus had gone from $18,963 to $19,361 and when I saw it was $19,464. But the price they slid across the table was $20,606 plus some ridiculous fees and that silly $500 SWAT system that’s costs them $80 to “install”. Even with comparable models with V6 engines around the same price they would not budge or negotiate. I waited while they serviced the car came back only for the car to not be done yet. A week and a half later I finally test drove the car. It was clearly overused and not very well maintained by the previous owner and their service team did a terrible job detailing the car. Food was still mashed in the seats by the seat belts. The big dent on the right fender was fixed but still visible, tears in the seats, armrest and paint on the seats. Still no budging on the price so we walked away.

I had a very disappointing experience purchasing my vehicle from this dealership. My salesperson, Crash, was courteous and professional throughout most of the process. However, near the end of the transaction, another individual was brought in to close the deal. I clearly declined the SWAT system, but the closer told me that it was mandatory and that I had no choice but to purchase it if I wanted to complete the transaction. Having worked in automotive sales myself, I am very familiar with KARR alarm and GPS systems and understand exactly how they are installed and activated. These products are ... Read More

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Google - May 9, 2026

I had a very disappointing experience purchasing my vehicle from this dealership. My salesperson, Crash, was courteous and professional throughout most of the process. However, near the end of the transaction, another individual was brought in to close the deal. I clearly declined the SWAT system, but the closer told me that it was mandatory and that I had no choice but to purchase it if I wanted to complete the transaction. Having worked in automotive sales myself, I am very familiar with KARR alarm and GPS systems and understand exactly how they are installed and activated. These products are pre-installed on many dealership vehicles, but activation is entirely optional. After the sale, I spoke with Wyatt, the General Sales Manager, who explained that the SWAT product was "not optional" because the dealership was losing money on the vehicle. In other words, an optional product was presented as mandatory in order to preserve the dealership’s profit margin. The online advertisement did not disclose that the advertised price was contingent upon purchasing the SWAT system. Had this requirement been clearly disclosed upfront, I would have been able to make an informed decision before proceeding. Crash was not the issue. My concern is with the deceptive sales tactics used by the closer and the dealership’s justification for presenting an optional product as mandatory. Buyers should be aware of this practice.

Buyer Be ware !!! Terrible customer service!! Got duped with my warranty! Leased a car and they did not honor the warranty it was less then time and mileage. Called to speak to manager never even got a call back disgusting customer service. Save your self and go to Bill Luke if you want a Jeep they are more honest!!!

I’ve gotten numerous emails, and calls and I’ve asked for it to stop but you can’t just take no for an answer?

I brought my 2020 Jeep Gladiator to Chapman DCJR for every major repair since 2022. In 54,000 miles, Chapman replaced my engine TWICE, replaced the PCM computer module, replaced the alternator, and replaced the entire transmission with the trans cooler. All under warranty. Now the truck needs its THIRD engine. The same failure pattern from 2022 is repeating: oil contamination throughout the cooling system, overpressurization, and catastrophic engine destruction. The intake manifold melted onto the engine block from overheating. I reviewed Mopar's own published recommendations for engine replacements. Mopar recommends that dealers inspect and replace the water pump, thermostat, radiator, hoses, and perform ... Read More

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Google - Apr 28, 2026

I brought my 2020 Jeep Gladiator to Chapman DCJR for every major repair since 2022. In 54,000 miles, Chapman replaced my engine TWICE, replaced the PCM computer module, replaced the alternator, and replaced the entire transmission with the trans cooler. All under warranty. Now the truck needs its THIRD engine. The same failure pattern from 2022 is repeating: oil contamination throughout the cooling system, overpressurization, and catastrophic engine destruction. The intake manifold melted onto the engine block from overheating. I reviewed Mopar's own published recommendations for engine replacements. Mopar recommends that dealers inspect and replace the water pump, thermostat, radiator, hoses, and perform a full cooling system flush during engine replacements. I have both repair orders from Chapman's 2022 engine replacements. NONE of these recommended steps were documented on either repair order. Not one. During the second engine replacement, Chapman's own technician found a "large amount of metallic debris throughout the engine oiling system." Despite finding this contamination, there is no documentation that anyone checked whether the debris had reached the cooling system. No cooling system flush. No oil cooler inspection. Nothing. I contacted the GM Gary Brewer about this. He told me the repairs were "appropriate and consistent with standard procedures" without ever seeing the vehicle or identifying what component failed. He said he was "unable to verify that proper maintenance requirements have been met" even though Chapman performed my oil change in August 2025. He then told me it was his final communication. I reached out to the Chapman family ownership as well. I was respectful. I provided every repair order, every photo, every piece of documentation. I asked for help finding a resolution. Three engines, one transmission, one PCM, one alternator. 54,000 miles. All at Chapman. Repair orders that don't match Mopar's own recommended procedures. A $16,650 repair bill. And Chapman says it's not their problem. If you're thinking about getting your vehicle serviced here, ask yourself: if something goes wrong with the repair, will they stand behind their work? In my experience, the answer is no.

Things went from bad to worse. On my way to work yesterday, my vehicle failed to start. Since my car is still under warranty, I contacted your dealership and was informed that I would not incur any charges unless an issue was identified. After managing to start the vehicle, I drove to your service center expecting support consistent with those assurances. Upon arrival, I was assisted by Marvin Bolanos, who reassured me that I would be taken care of and that any potential cost would not exceed $200 due to the vehicle’s warranty coverage. However, approximately one hour later, I ... Read More

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Google - Apr 24, 2026

Things went from bad to worse. On my way to work yesterday, my vehicle failed to start. Since my car is still under warranty, I contacted your dealership and was informed that I would not incur any charges unless an issue was identified. After managing to start the vehicle, I drove to your service center expecting support consistent with those assurances. Upon arrival, I was assisted by Marvin Bolanos, who reassured me that I would be taken care of and that any potential cost would not exceed $200 due to the vehicle’s warranty coverage. However, approximately one hour later, I received a message recommending a battery replacement at a cost of $1,000. I was then informed of a $250 diagnostic fee and told that my vehicle would not be released unless this fee was paid. I paid the diagnostic fee to retrieve my vehicle. Immediately afterward, I rushed to auto zone to get my battery checked, and to my surprise it had indicated that my battery was at 89% health and did not require replacement. Based on these circumstances, I believe I was misinformed and charged unfairly. I respectfully request a full refund of the $250 diagnostic fee.

I bought a used suv and should have had my mechanic check it. Within the first couple of weeks I needed new front and back brakes. They said they check everything so they would have definitely seen this. A couple weeks later the water pump went out. I ended up spending over 4K I think they only check the car to make sure it makes it out of lot not if it is truly in good shape. Very disappointing.

Hello to whom it may concern, one star is for the scenic drive out to this lovely location and the other is for the lack of professionalism and customer service and honesty. I communicate back and forth with my dealer ship helper about the meeting and even do the online approval. Fast forward to our meeting I arrive and am greeted and told to go inside to the front desk after asking for my representative we are told we cannot sell you this vehicle because there is a hold on the title, mind you this vehicle is posted as “hot” ... Read More

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Google - Apr 22, 2026

Hello to whom it may concern, one star is for the scenic drive out to this lovely location and the other is for the lack of professionalism and customer service and honesty. I communicate back and forth with my dealer ship helper about the meeting and even do the online approval. Fast forward to our meeting I arrive and am greeted and told to go inside to the front desk after asking for my representative we are told we cannot sell you this vehicle because there is a hold on the title, mind you this vehicle is posted as “hot” on their website. Why list a vehicle ready to sell and it is not ready to sell? Why not tell me and mention this to me in the emails and messages just for me to feel my time is wasted. 2 stars all around

I have used all my warranty on this vehicle I purchased from them. I have not had it for more than a month at a time without it being returned to the shop and trying to get something fixed. I spent $10,000 of my own money after my warranty is all used up all I do is get the runaround and not once has my vehicle worked right yet they sold me this vehicle with problems already. I advised people not to come here

If I could give this place zero stars I would. How they are still in business is baffling. I’ve never been treated so poorly by anyone whom I was about to write a big check too. The car salesman I dealt with very clearly did not care to have my business. For no reason at all. I was fully prepared to buy a brand new vehicle and he was rude, short, never followed up on my calls or requests and barely gave me the time of day. The service could not be worse and the employees here could not ... Read More

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Google - Apr 14, 2026

If I could give this place zero stars I would. How they are still in business is baffling. I’ve never been treated so poorly by anyone whom I was about to write a big check too. The car salesman I dealt with very clearly did not care to have my business. For no reason at all. I was fully prepared to buy a brand new vehicle and he was rude, short, never followed up on my calls or requests and barely gave me the time of day. The service could not be worse and the employees here could not be less helpful. Do not waste your time or money here it’s not worth the headache or tail chasing they will make you do. They do not care to have your business and they won’t take care of you. Go somewhere else.

Only 6 days after purchasing a 392 Jeep and an extended warranty, my electric side rail stopped working, and the dealership refuses to cover the repair. At the time of purchase, I specifically asked about the electric rails since I had never owned a vehicle with them before and was told they would be covered. Now I am being told by Sales Manager Wyatt that the repair is not a safety issue, is not covered under their warranty, and that they "lost too much on the vehicle and need to recoup it." I have asked for the General Manager, Gary ... Read More

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Google - Apr 14, 2026

Only 6 days after purchasing a 392 Jeep and an extended warranty, my electric side rail stopped working, and the dealership refuses to cover the repair. At the time of purchase, I specifically asked about the electric rails since I had never owned a vehicle with them before and was told they would be covered. Now I am being told by Sales Manager Wyatt that the repair is not a safety issue, is not covered under their warranty, and that they "lost too much on the vehicle and need to recoup it." I have asked for the General Manager, Gary Brewer, to contact me, and I could not even get his direct phone line. I have been dealing with this issue since March 31, just 6 days after purchase. I also spoke with Earnhardt Jeep in Gilbert, and they stated this repair should be covered and would have been had I purchased through them. At this point,Chapman has done a horrible job honoring their CPO vehicles and doing what is right for a customer only days after purchasing a 392 Jeep. Horrible experience, Do not buy from them!!!

Save your self the headache and don’t go here. I came here and it was the worst mistake. The salesman and the management don’t give a crap about the customers all they want is to line their pockets.

If I could give Zero stars I would don’t go here this place is a complete joke. The salesman and the previous GM Mike Lawrence completely screwed up my loan from Day 1 and I’m left to pay almost 20k still.